DEMAND
Patients through agents we pay
Agents send cases to Thailux because every case is registered, protected and paid on time. Agents sign with Thailux, not with your hospital.
The model
One hospital. One unit. One shared P&L.
The same structure your hospital already uses for a dialysis centre or an imaging centre, where a partner brings its own equipment and team, the hospital controls clinical standards, and both share the result. Thailux does the same for the international patient unit.
A structure your hospital already knows
Many Thai private hospitals already let a partner run a dialysis centre or an imaging centre on their premises. Thailux applies the same structure to the international patient unit.
Dialysis / imaging centreYour international unit with Thailux
Who investsThe partner funds its own equipment and peopleThailux funds its own team and systems
Who runs it day to dayThe partnerThailux, inside your hospital’s workflow
Clinical standardsSet by the hospitalEvery medical decision stays with your hospital
How the return is sharedUnder a contract both boards understandThailux’s share is calculated mainly on revenue above the baseline, so the hospital’s existing revenue is untouched and may well grow
Three parts of the unit
OPERATIONS
A unit inside your hospital
Interpreters, coordinators, quotations, response standards and transfers, run by Thailux staff inside your workflow, with a named manager and monthly KPIs.
LEDGER
Every case, every line, verifiable
Thailux sends the hospital a monthly case ledger report: which case came from whom, when, and what was paid to whom.
Sample Case #A-0142 · Commission paid ✓
Two phases
- Best for
- Hospitals that want real results from one market before committing to a full unit.
- Your team during the Pilot
- Thailux managementPlans market direction with hospital management in every engagement: strategy and growth · finance and agent-commission payment · SOP and SLA standards · transfer managementThailux management
- Head CountryOne for the chosen market: market development, agent network, inquiry, quotation and follow-up until admissionOn site
- Coordinator & CRMWorks online: registers every case in the ledger, tracks status, coordinates doctors and departments, prepares the monthly reportRemote
- Interpreter for the market languageOn site for Arabic-speaking markets; other markets staffed to actual need, set in the proposalOn site
- Scope
All four work streams from day one, limited to one market.
- Patient service inquiry response, quotation, appointment coordination
- Patient care treatment follow-up, documents, satisfaction
- Agent service information, quotations, case registration, commission payment
- Operations SOP, response-time SLA, case ledger, baseline-vs-growth report
- Duration
- 6 months · first 90 days: commission-leak and readiness audit · months 4–6: results measured against baseline · ends with a Full unit proposal or a no-obligation exit
- What the hospital provides
- A main contact with decision-making authority, a workspace (no access to the hospital’s systems needed), and a 12-month summary of your international patient figures without personal data.
- Best for
- Hospitals that want a multi-market international patient unit that performs, without carrying it as fixed cost, and with the flexibility to scale the business.
- Team inside your hospital
- Thailux managementPlans market direction with hospital management in every engagement: strategy and growth · finance and agent-commission payment · SOP and SLA standards · transfer managementThailux management
- Unit manager (Commercial & Operation)Runs the unit: annual plan, budget and KPI, the inquiry → conversion → revenue path, reports to the steering committeeOn site
- Coordinator & CRMCase ledger, case tracking, draft medical opinions, dashboard and reportingOn site
- Partner developmentNew agents and care of existing agents, key accounts, market and competitor intelligence, webinars / roadshows, re-activating dormant agentsOn site
- Interpreter teamHead interpreter and interpreters per agreed language group (e.g. Arabic), covering patient service, patient care and agent serviceOn site
- Head CountryPer country group, once case volume is enough: market development, agent network, inquiry, quotation and follow-upOn site
- Scope
- The same four work streams as the Pilot, across every agreed market and language · territory exclusivity · monthly steering committee with the CEO and the director · BOT (Build–Operate–Transfer) option after year 3 on a formula set in the contract
- Duration
- 3-year term, 6-month notice, hand-over of all open cases.
- What the hospital provides
- Everything in Pilot, plus a seat for Thailux in the steering committee and a signed exclusivity for the agreed territory.
Fees are four separate lines: team cost · agent commission at cost · Thailux’s share of revenue growth · variable costs — all figures are set in the proposal
Four fee lines
Each line is separate in the contract and in the monthly report. Nothing is bundled into one percentage. Figures are agreed in the proposal.
- TeamTeam at cost plus an agreed margin.
- Agent commissionsPassed through at cost and visible per case. Thailux pays and guarantees them.
- Thailux shareCalculated mainly on revenue above the baseline at the rate agreed in the contract, so the hospital’s existing revenue is untouched and may well grow.
- Variable costsTransfers and ad-hoc interpreters, passed through at cost or provided by the hospital.
Governance and how it ends
Steering committee
In the Full unit, a monthly steering committee with your CEO and the director, with a seat for Thailux, reviews the unit’s KPIs and case ledger.
BOT option
Your hospital can take the unit, its team and systems over after 3 years at a formula agreed in the contract.
Term
3-year term, 6-month notice, hand-over of all open cases.
Start a conversation
Request a proposal for your hospital.
Tell us your hospital, your markets and where you are today. We reply within 24 hours with a first conversation, no commitment.
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