Agents are a channel every hospital needs. The difference is who signs them, pays them and answers for the result. For our partner hospitals, that is Thailux.
| Area | Agent | In-house department | Thailux |
|---|---|---|---|
| Relationship with the hospital | The hospital is a client paying commission | The hospital runs everything itself | A partner growing with the hospital |
| Brings patients | Only their own patients | Hire a marketing team | Agent network Thailux contracts and pays, plus Thailux’s own channels |
| Replies and quotations | Not their job | Salaried staff | Thailux team in your hospital, with a response SLA |
| Interpreters, coordination, transfers | Not their job | Fixed salaries | Thailux team inside your workflow |
| Agent commissions | Negotiated one by one | Handled by your staff, risk of duplicate codes | Paid and guaranteed by Thailux, visible per case |
| Investment in people and systems | None | Yours | Thailux funds its own team and systems |
| How they earn | Every case | — | A separate share line, mainly on growth |
| Accountable for the numbers | No | One director; when they leave, start over | A company contract, monthly KPIs, steering committee |
| Medical decisions | — | Hospital | Always the hospital |
| When it ends | Leaves with the patients | — | Hand-over of team and systems through BOT (Build–Operate–Transfer) |
Every agent signs with Thailux, not with your hospital. Each case is registered in the ledger with a time stamp from the first contact. The first registered contact owns the case, codes cannot be added afterwards, and hospital staff and relatives cannot hold codes. The protection period is written into the contract. Thailux pays agent commissions on time and shows each one as its own line, case by case.
Tell us your hospital, your markets and where you are today. We reply within 24 hours with a first conversation, no commitment.
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