Agents hold back
Agents worry about losing their cases or being undercut, so they send patients elsewhere or only to people they know.
Professional outsource partner · Not an agent. Not a consultant.
We set up, upgrade and run your international patient unit with your hospital, as a partner accountable for the result.
Thailux is a professional team inside your hospital; we fund our own people and systems and share accountability for the result. We bring patients through an agent network we contract and pay ourselves, and report every case and every baht on separate lines. You keep every medical decision. Our main fee is a share of the growth.
For independent private hospitals and specialist clinics in Thailand
Three disciplines: international marketing · agent-network management · international patient operations — built from real work inside Thai private hospitals since 2019
- An operator, not an agentOur team inside your hospital
- Agents we contract and payRegistered, protected, paid on time
- Every baht on its own lineA ledger your finance team can open
7Years paying agent commissions on time
The challenge
Why the international market
grows slower than it should.
Usually it isn’t the medical care. It’s how cases, agents and commissions are managed.
No clear case ownership
Without a time-stamped record of who referred first, codes get added later and disputes have no neutral referee.
Commissions that leak
Fees are hard to see case by case. Some cases get paid twice, and the real margin per patient is unclear.
Thailux is built so none of this depends on one person.
Not an agent. Not a consultant.
We do the work of both, hands-on inside your hospital.
Agent
Sends patients, takes a commission, done.
Consultant
Analyses, writes a report, leaves.
Thailux
Brings patients, builds the system, and does the work with your team.
The model
One hospital. One unit.
One shared P&L.
The same structure your hospital already uses for a dialysis centre or an imaging centre, where a partner brings its own equipment and team, the hospital controls clinical standards, and both share the result. Thailux does the same for the international patient unit.
DEMAND
Patients through agents we pay
Agents send cases to Thailux because every case is registered, protected and paid on time. Agents sign with Thailux, not with your hospital.
OPERATIONS
A unit inside your hospital
Interpreters, coordinators, quotations, response standards and transfers, run by Thailux staff inside your workflow, with a named manager and monthly KPIs.
LEDGER
Every case, every baht, on its own line
Thailux sends your hospital a summary report, and your hospital has access to the case ledger: who referred, when, what was paid to whom.
Sample Case #A-0142 · Commission paid ✓
- Best for
- Hospitals that want real results from one market before committing to a full unit.
- Team inside your hospital
- Thailux managementPlans market direction with hospital management in every engagement: strategy and growth · finance and agent-commission payment · SOP and SLA standards · transfer managementThailux management
- Head CountryOne for the chosen market: market development, agent network, inquiry, quotation and follow-up until admissionOn site
- Coordinator & CRMWorks online: registers every case in the ledger, tracks status, coordinates doctors and departments, prepares the monthly reportWorks online
- Interpreter for the market languageOn site for Arabic-speaking markets; other markets staffed to actual need, set in the proposalOn site
- Scope
All four work streams from day one, limited to one market.
- Patient service inquiry response, quotation, appointment coordination
- Patient care treatment follow-up, documents, satisfaction
- Agent service information, quotations, case registration, commission payment
- Operations SOP, response-time SLA, case ledger, baseline-vs-growth report
- Duration
- 6 months · first 90 days: commission-leak and readiness audit · months 4–6: results measured against baseline · ends with a Full unit proposal or a no-obligation exit
- What the hospital provides
- A main contact with decision-making authority, a workspace (no access to the hospital’s systems needed), and a 12-month summary of your international patient figures without personal data.
- Best for
- Hospitals that want a multi-market international patient unit that performs, without carrying it as fixed cost, and with the flexibility to scale the business.
- Team inside your hospital
- Thailux managementPlans market direction with hospital management in every engagement: strategy and growth · finance and agent-commission payment · SOP and SLA standards · transfer managementThailux management
- Unit manager (Commercial & Operation)Runs the unit: annual plan, budget and KPI, the inquiry → conversion → revenue path, reports to the steering committeeOn site
- Coordinator & CRMCase ledger, case tracking, draft medical opinions, dashboard and reportingOn site
- Partner developmentNew agents and care of existing agents, key accounts, market and competitor intelligence, webinars / roadshows, re-activating dormant agentsOn site
- Interpreter teamHead interpreter and interpreters per agreed language group (e.g. Arabic), covering patient service, patient care and agent serviceOn site
- Head CountryPer country group, once case volume is enough: market development, agent network, inquiry, quotation and follow-upOn site
- Scope
- The same four work streams as the Pilot, across every agreed market and language · territory exclusivity · monthly steering committee with the CEO, CFO and medical director · BOT (Build–Operate–Transfer) option after year 3 on a formula set in the contract
- Duration
- 3-year term, 6-month notice, hand-over of all open cases.
- What the hospital provides
- Everything in Pilot, plus a seat for Thailux in the steering committee and a signed exclusivity for the agreed territory.
Working together
Clear responsibilities,
agreed before work starts.
- Your hospital decides all medical matters: medical review, treatment, quality and clinical governance.
- Thailux operates the business side we are engaged for: co-developing and presenting plans, contributing strategic recommendations, managing the agent network, non-clinical coordination and reporting.
- Both sides approve the scope and rules, fees and format before work begins.
From the outside, Thailux works as your hospital’s own team. Inside, it is a partner that shares accountability for the result.
Patients and agents see your hospital’s international team, not an outside company. Thailux staff work under your name, your standards and your management, as one team with your existing staff. The department’s image is entirely yours; the risk in people, systems and results is ours.
Who does what
Why this is not
an agent arrangement.
Agents are a channel every hospital needs. The difference is who signs them, pays them and answers for the result. For our partner hospitals, that is Thailux.
| Area | Agent | In-house department | Thailux |
|---|---|---|---|
| Relationship with the hospital | The hospital is a client paying commission | The hospital runs everything itself | A partner growing with the hospital |
| Brings patients | Only their own patients | Hire a marketing team | Agent network Thailux contracts and pays, plus Thailux’s own channels |
| Replies and quotations | Not their job | Salaried staff | Thailux team in your hospital, with a response SLA |
| Interpreters, coordination, transfers | Not their job | Fixed salaries | Thailux team inside your workflow |
| Agent commissions | Negotiated one by one | Handled by your staff, risk of duplicate codes | Paid and guaranteed by Thailux, visible per case |
| Investment in people and systems | None | Yours | Thailux funds its own team and systems |
| How they earn | Every case | — | A separate share line, mainly on growth |
| Accountable for the numbers | No | One director; when they leave, start over | A company contract, monthly KPIs, steering committee |
| Medical decisions | — | Hospital | Always the hospital |
| When it ends | Leaves with the patients | — | Hand-over of team and systems through BOT (Build–Operate–Transfer) |
Agent
- Relationship with the hospital
- The hospital is a client paying commission
- Brings patients
- Only their own patients
- Replies and quotations
- Not their job
- Interpreters, coordination, transfers
- Not their job
- Agent commissions
- Negotiated one by one
- Investment in people and systems
- None
- How they earn
- Every case
- Accountable for the numbers
- No
- Medical decisions
- —
- When it ends
- Leaves with the patients
In-house department
- Relationship with the hospital
- The hospital runs everything itself
- Brings patients
- Hire a marketing team
- Replies and quotations
- Salaried staff
- Interpreters, coordination, transfers
- Fixed salaries
- Agent commissions
- Handled by your staff, risk of duplicate codes
- Investment in people and systems
- Yours
- How they earn
- —
- Accountable for the numbers
- One director; when they leave, start over
- Medical decisions
- Hospital
- When it ends
- —
Thailux
- Relationship with the hospital
- A partner growing with the hospital
- Brings patients
- Agent network Thailux contracts and pays, plus Thailux’s own channels
- Replies and quotations
- Thailux team in your hospital, with a response SLA
- Interpreters, coordination, transfers
- Thailux team inside your workflow
- Agent commissions
- Paid and guaranteed by Thailux, visible per case
- Investment in people and systems
- Thailux funds its own team and systems
- How they earn
- A separate share line, mainly on growth
- Accountable for the numbers
- A company contract, monthly KPIs, steering committee
- Medical decisions
- Always the hospital
- When it ends
- Hand-over of team and systems through BOT (Build–Operate–Transfer)
Exclusivity
One partner
per territory.
Your territory is named in the contract
Market, specialty and location. Thailux does not take a second hospital in the same territory.
Your team works only for you
Staff placed in your hospital do not serve any other hospital.
Your data stays yours
Patient and commercial data never cross to another partner. NDA before any review starts.
Your agents stay your agents
Agents you bring into the ledger remain yours. Thailux does not contact your agents directly.
We will tell you before signing which hospitals, if any, are already partners nearby.
Read about exclusivity, NDA and data →Evidence
What we can prove
with our own records.
7years of agent commissions paid on time
Case ledger
A sample of the view your finance team can open| Case | Market | Referred by | Registered | Status | Commission |
|---|---|---|---|---|---|
| #A-0142 | Market A | Agent 014 | 03/09 09:12 | Treated | Paid ✓ |
| #A-0143 | Market B | Agent 027 | 03/09 14:40 | Quotation sent | Not due yet |
| #A-0144 | Market A | Thailux channel | 04/09 10:05 | Medical review | No commission |
| #A-0145 | Market C | Agent 009 | 05/09 16:22 | Treated | Paid ✓ |
What you gain
You could do it alone.
With Thailux you get more.
- 01
Patients from month one. The agent network is ready to refer now; no one to two years building trust from zero.
- 02
Cost that moves with results, not salaries paid all year whether patients come or not.
- 03
Know-how and systems sit with a company, not one employee. People can change; the work does not stop.
- 04
Every baht verifiable. No duplicate or leaked commissions; your finance team opens the ledger themselves.
- 05
A clear exit. Take the team and systems over through BOT (Build–Operate–Transfer), or end on the contract terms. No hostage situation.
FAQ
Questions hospital leaders
usually ask.
How is this different from using an agent?
An agent sends patients and takes a commission. Thailux places a team in your hospital, contracts and pays the agents itself, funds its own team and systems, and is accountable for the unit’s numbers under a company contract. Agent commissions are one visible line; Thailux’s share is another.
Why not build our own international department?
You can. The risk is that it depends on one director, and when that person leaves, the agents and know-how leave too. Thailux is a company with a contract, a team and a payment record, and the BOT option lets you take the unit over later.
How do you charge?
Four separate lines: team at cost plus an agreed margin, agent commissions passed through at cost, a Thailux share earned mainly on revenue above your baseline, and variable costs such as transfers at cost or provided by the hospital. Figures are agreed in the proposal, never bundled into one percentage.
Whose case is it?
The first registered contact owns the case, time-stamped in the ledger. Codes cannot be added afterwards, and hospital staff and relatives cannot hold codes. The protection period is written into the contract.
Do you work with our competitors?
Not in your territory. One partner per market, specialty and location, named in the contract. We tell you before signing who else is a partner nearby.
What about the agents we already have?
They stay yours. If you bring them into the ledger they are tagged as yours, and Thailux does not contact them directly. We sign an NDA before any review of your figures.
Who is responsible for medical decisions?
Your hospital and its licensed clinical team, always. Thailux handles the business side only and gives no medical advice.
How does it end?
Three-year term, six-month notice, hand-over of every open case. With the BOT option your hospital can take the team and systems over at a formula agreed in the contract.
How is patient information handled?
Only through the channels and permissions agreed with your hospital, under your policies and Thailand’s PDPA. Please do not send patient details through this website.
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